Privacy Policy

This Privacy Policy describes how RR Enterprises ("we", "us", "our") collects, uses, stores, and protects personal information from individuals who visit our website at www.rrenterprisescbe.com or engage with us for our precision engineering manufacturing services.

RR Enterprises is a precision engineering manufacturer based in Coimbatore, Tamil Nadu, India, providing CNC machined components, aluminium castings, and pipe bending & fabrication services to clients across India, the Middle East, Europe, and Asia.

This policy is designed to comply with applicable Indian data protection law, including the Information Technology Act, 2000, the IT (Amendment) Act 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect the following categories of personal information through our website and commercial interactions:

We do not knowingly collect sensitive personal information beyond what is necessary for commercial and legal purposes. We do not collect information from individuals under 18 years of age.

RR Enterprises uses the information we collect for the following purposes:

Commercial Purposes

• Responding to quotation requests and providing pricing information for CNC machined components, aluminium castings, and pipe bending services
• Processing purchase orders, managing production schedules, and coordinating delivery of components
• Sending invoices, payment reminders, and shipment notifications
• Providing quality documentation (material certificates, CMM inspection reports, certificates of origin) for your orders
• Communicating about technical specifications, drawing revisions, and production updates

Relationship Management

• Maintaining our customer database to provide consistent service and recognise returning clients
• Following up on previous enquiries to check if your requirements have progressed
• Occasionally sharing relevant capability updates, new service offerings, or technical guides that may be relevant to your procurement activities

Legal & Compliance Purposes

• Complying with Indian GST, export documentation, and other statutory requirements
• Maintaining records as required by Indian accounting and corporate regulations
• Resolving any commercial disputes or quality claims

Website Improvement

• Understanding how visitors navigate our website to improve content, structure, and user experience
• Monitoring website performance and identifying technical issues

RR Enterprises does not sell or rent your personal information to any third party. We share your information only in the following limited circumstances:

Service Partners

We share necessary information with service partners who assist in fulfilling your order — including freight forwarders and logistics companies (for delivery), sub-contractors for specific processes (heat treatment, electroplating, surface finishing), and third-party inspection and testing laboratories (for NABL-accredited test reports). These partners receive only the information necessary to perform their specific function and are expected to handle it responsibly.

Legal Requirements

We may disclose your information to government authorities, regulatory bodies, or courts where required to do so by applicable Indian law, including for GST compliance, export documentation (DGFT, Customs), and statutory audit requirements.

Export Documentation

For export orders, commercial documents (including your company name, address, and order details) are necessarily shared with Indian Customs, freight agents, banks (for Letter of Credit transactions), and may appear on shipping manifests accessible to customs authorities in the destination country.

We implement reasonable and appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security practices include:

• Access controls limiting internal access to personal data on a need-to-know basis
• Password-protected systems and email accounts for all staff handling client information
• Secure email communication for sharing engineering drawings and confidential specifications
• Physical security at our Coimbatore facility restricting access to records containing client information
• Regular review of data access permissions as staff roles change

While we take all reasonable steps to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of information transmitted to us over the internet, though we work to protect it once received.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and in compliance with our legal obligations:

• Commercial transactions (invoices, purchase orders, delivery records): 8 years, in accordance with Indian GST and Companies Act requirements
• Quality records (material certificates, CMM reports, inspection records): 5–10 years depending on the industry and customer requirement
• Email and communication records: 3 years from last active commercial interaction
• Website analytics data: 24 months (anonymised after 12 months)
• Enquiries that did not result in an order: 2 years from the date of enquiry
• Engineering drawings (customer IP): Retained for the duration of the commercial relationship and deleted upon confirmed written request, unless required for legal proceedings

After these retention periods, information is securely deleted or anonymised.

Our website uses cookies — small text files placed on your device — to ensure core website functionality and to understand how visitors use our website. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly — session management and form submission. Cannot be disabled without breaking website functionality.
• Analytics cookies: We use Google Analytics to understand visitor behaviour — which pages are visited, how long visitors stay, and where they come from. This data is aggregated and anonymised. Google Analytics uses its own cookies governed by Google's privacy policy.
• No advertising or tracking cookies: We do not use any advertising cookies, retargeting pixels, or cross-site tracking technologies. We do not place Facebook Pixel, Google Ads Conversion Tracking, or similar advertising cookies on our website.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality but will not prevent you from viewing our content or contacting us.

Under applicable Indian data protection law, and in alignment with internationally recognised privacy principles, you have the following rights regarding your personal information held by RR Enterprises:

To exercise any of these rights, please contact us at sales@rrenterprisescbe.com. We will respond to requests within 30 days. Some rights may be limited where we have legal obligations to retain data or where deletion would conflict with contractual duties.

Our website may contain links to third-party websites — including industry directories, trade associations, freight service providers, and certification bodies. These links are provided for informational convenience only.

RR Enterprises has no control over the content, privacy practices, or data handling of third-party websites. We encourage you to review the privacy policy of any third-party website you visit through a link on our website. We are not responsible for the privacy practices of linked external websites.

Our website may also embed third-party services such as Google Maps (for location display). These services may collect usage data in accordance with their own privacy policies. We do not embed social media tracking pixels or advertising networks in our website.

As a company that supplies precision components to clients in the Middle East (UAE, Saudi Arabia, Oman), Europe (Germany, UK), and Asia (Singapore, Malaysia), some commercial data — including contact information, purchase order details, and export documentation — is necessarily shared with parties in these countries as part of fulfilling orders.

Such international transfers are limited to what is necessary for the commercial transaction and are conducted in accordance with applicable export regulations. We do not transfer personal information internationally for data processing or storage purposes beyond what is required for order fulfilment and export documentation.

Email communications with international clients may be processed through email servers in various countries. We recommend that clients in the European Union or other regions with specific data transfer restrictions contact us to discuss alternative communication methods if required.

The RR Enterprises website and our services are directed exclusively at businesses and professional individuals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will promptly delete such information.

If you believe we may have collected information from a person under 18, please contact us immediately at sales@rrenterprisescbe.com.

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

For significant changes to how we handle your personal information, we will make reasonable efforts to notify active clients via email before the changes take effect. Continued use of our website or engagement of our services after a policy update constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how RR Enterprises handles your personal information, please contact us:

• Company: RR Enterprises
• Address: SF No: 72/188, Annamalai Sathya Nagar, Gudalur, Periyanaickenpalayam, Coimbatore – 641020, Tamil Nadu, India
• Privacy Enquiries Email: sales@rrenterprisescbe.com
• Phone: +91 98940 12130
• Response Time: We aim to respond to all privacy enquiries within 10 business days