Terms & Conditions

By accessing or using the RR Enterprises website at www.rrenterprisescbe.com, requesting a quotation, placing a purchase order, or engaging our services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms apply to all visitors, clients, prospective clients, and any other parties who interact with RR Enterprises in any commercial or informational capacity. If you do not agree to these terms, please do not use our website or engage our services.

RR Enterprises provides precision engineering manufacturing services including but not limited to:

• CNC Machined Components — precision CNC turning, milling, drilling, and boring in aluminium alloys (Al6061, Al7075), stainless steel (SS304, SS316, SS316L), carbon steel, alloy steel (EN19, EN24), brass, copper, and engineering plastics
• Aluminium Castings — high-pressure die casting (HPDC), gravity die casting, and sand casting in ADC12, A380, LM25/A356, LM6, and related alloys
• Pipe Bending & Fabrication — CNC mandrel pipe bending, rotary draw bending, TIG/MIG welding, pipe assembly, pressure testing, and surface finishing in carbon steel, stainless steel, alloy steel, and copper

All services are subject to individual quotation and purchase order terms. The information on our website is for general informational purposes and does not constitute a binding offer or commitment to supply at any specific price, lead time, or specification unless confirmed in a written quotation.

Quotation Validity

All quotations issued by RR Enterprises are valid for 30 days from the date of issue unless a different validity period is explicitly stated on the quotation. After this period, we reserve the right to revise pricing based on current raw material costs, tooling requirements, and production schedule.

Order Acceptance

A purchase order becomes binding only upon written acceptance by RR Enterprises. We reserve the right to decline any order at our discretion. Acceptance of an order is confirmed through a formal written order acknowledgement from our team.

Pricing

All prices are quoted ex-works (EXW) from our Coimbatore facility unless otherwise specified. Prices exclude GST (Goods and Services Tax), freight, insurance, customs duties, and any applicable export fees. Final pricing for export orders will be confirmed in Incoterms-specific quotations (FOB, CIF, DAP as applicable).

Price Revisions

For orders with extended delivery schedules (beyond 60 days from order placement), RR Enterprises reserves the right to adjust prices proportionally if raw material costs (aluminium, stainless steel, alloy steel) change by more than 10% from the quotation date, subject to prior written notification to the customer.

Payment terms are confirmed on the individual quotation and purchase order. Standard payment terms for RR Enterprises are:

• New domestic customers: 100% advance payment before production commencement
• Established domestic customers: 50% advance with balance due before dispatch, or agreed credit terms based on relationship and order history
• Export customers (new): 100% T/T advance or Letter of Credit (LC) at sight
• Export customers (established): 30–50% T/T advance, balance T/T before shipment or LC at sight

All payments must be made in Indian Rupees (INR) for domestic orders, or in USD/EUR/INR as specified for export orders. Bank transfer details will be provided on our invoice. RR Enterprises does not accept cash payments for orders above ₹10,000 in compliance with applicable Indian financial regulations.

Lead Times

Delivery lead times quoted are estimates from the date of order confirmation and receipt of full advance payment (where applicable). Standard production lead times are:

• CNC machined components (established drawings): 2–4 weeks
• CNC machined components (new components / tooling required): 4–8 weeks
• Aluminium castings (existing tooling): 3–5 weeks
• Aluminium castings (new tooling required): 6–12 weeks including tool manufacture and approval
• Pipe bending & fabrication assemblies: 2–4 weeks (standard); 4–8 weeks (complex assemblies)

Lead times may be affected by raw material availability, machine capacity, and order complexity. RR Enterprises will communicate any anticipated delays promptly and work to minimise the impact on your schedule.

Risk of Loss

Unless otherwise agreed, title and risk of loss pass to the customer upon dispatch from our Coimbatore facility (ex-works). For orders dispatched on CIF or DAP Incoterms, risk passes as specified in the applicable Incoterm.

Force Majeure

RR Enterprises shall not be liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, government actions, strikes, raw material shortages, power outages, transport disruptions, or other force majeure events. In such circumstances, we will notify you promptly and work in good faith to fulfil the order as soon as practicable.

RR Enterprises maintains a quality management system in alignment with ISO 9001:2015 principles. All components are manufactured to the drawings and specifications confirmed in the purchase order.

Inspection & Acceptance

Components are inspected in-house prior to dispatch. Material test certificates (mill certificates) and CMM dimensional inspection reports are provided on request and as specified in the order. The customer's right to inspect goods upon receipt is acknowledged and encouraged.

Claims & Non-Conformance

Any claims for dimensional non-conformance, material discrepancy, or other quality issues must be raised in writing within 14 days of receipt of the components, supported by photographic evidence and measurement data. Claims raised after this period may not be accepted.

If components are found to be non-conforming to the agreed drawing and specification, RR Enterprises' liability is limited to replacement, rework, or credit at our discretion. We do not accept liability for consequential damages arising from use of non-conforming components.

Customer-Supplied Drawings

RR Enterprises manufactures strictly to the drawings and specifications provided by the customer. We accept no responsibility for design errors or specification deficiencies in customer-supplied drawings. Any DFM (Design for Manufacturability) feedback provided by our team is offered as professional courtesy and does not transfer design responsibility.

Where tooling, dies, jigs, or fixtures are manufactured specifically for a customer's component — and where the cost of tooling is charged to the customer — such tooling remains the physical property of RR Enterprises unless a separate written agreement specifying tool ownership transfer has been executed.

Customer-supplied engineering drawings, specifications, and technical data remain the intellectual property of the customer. RR Enterprises undertakes not to share, copy, or use such data for any purpose other than the manufacture of the customer's components. Customers requiring a formal Non-Disclosure Agreement (NDA) are encouraged to request one before sharing sensitive design data.

Any tooling concepts, fixturing solutions, or process methods developed by RR Enterprises during the manufacture of customer components remain the intellectual property of RR Enterprises unless otherwise agreed in writing.

To the maximum extent permitted by applicable law, RR Enterprises' total liability to any customer for any claim arising from or relating to our services — whether in contract, tort, or otherwise — shall not exceed the total value of the specific order to which the claim relates.

RR Enterprises shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profit, loss of production, or loss of business opportunity, arising from any deficiency in our products or services, even if we have been advised of the possibility of such damages.

All content on the RR Enterprises website — including text, images, technical specifications, blog articles, graphics, and brand elements — is the intellectual property of RR Enterprises and is protected by applicable copyright law. Reproduction, distribution, or commercial use of any website content without prior written permission is prohibited.

The RR Enterprises website is provided for informational purposes. While we make reasonable efforts to ensure accuracy, we make no warranty regarding the completeness, accuracy, or timeliness of information on this website. Technical specifications and capabilities described are indicative and subject to change.

Links to third-party websites are provided for convenience only. RR Enterprises has no control over third-party content and accepts no responsibility for the content, accuracy, or practices of linked websites.

These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the laws applicable in the State of Tamil Nadu.

Any dispute arising from or relating to these terms, or from any commercial relationship with RR Enterprises, shall first be subject to good-faith negotiation between the parties. If negotiation fails to resolve the dispute within 30 days, the matter shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Coimbatore, Tamil Nadu.

The courts of Coimbatore, Tamil Nadu shall have exclusive jurisdiction for any proceedings not resolved by arbitration.

RR Enterprises reserves the right to update or revise these Terms and Conditions at any time. Changes will be published on this page with an updated revision date. Continued use of our website or engagement of our services after any revision constitutes acceptance of the updated terms.

For existing commercial agreements, the version of these terms in force at the time of order placement will govern that order unless both parties agree in writing to apply a revised version.

If you have any questions about these Terms and Conditions, wish to discuss a specific commercial arrangement, or require clarification on any aspect of our services or policies, please contact us:

• Company: RR Enterprises
• Address: SF No: 72/188, Annamalai Sathya Nagar, Gudalur, Periyanaickenpalayam, Coimbatore – 641020, Tamil Nadu, India
• Phone: +91 98940 12130
• Email: sales@rrenterprisescbe.com
• Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST